Delivery
1. Delivery | 2. Returns | 3. Taxes, duties and import restrictions | 4. Disclaimers
1. Delivery
1.1. When you purchase goods or services from Femistent you must accept the full Femistent Terms and Conditions and Privacy Policy. We recommend you read them again now as they take priority over the exerpts and supplements below.
1.2. We shall accept your order by e-mail confirmation. If you do not receive such an e-mail within 72 hours, please contact us. Our message will also confirm details of your purchase and tell you when we expect to dispatch your order. That is when our contract is made. In the unlikley event that prices have changed from those posted on our Website, you will be contacted.
1.3. Femistent does not provide options with regards delivery. At present most deliveries are made using UPS, although we reserve the right at our sole discretion to use alternative delivery services or Carriers, in which case you will be advised.
1.4. Delivery tracking data, if available, will be forwarded to you by e-mail as soon as possible following dispatch. You must ensure that someone is present to accept any delivery.
1.5. Before we will send any part of your order you must pay us in full including the delivery costs and applicable taxes (whether due at the time of purchase or later). Normally this will be done at the time you place your order.
1.6. Banking charges levied by the Femistent receiving bank(s) on payments to Us will be borne by Us. All other charges relating to payment whether in £’s Sterling or another currency will be borne by you.
1.7. Any details given by us in relation to exchange rates are approximate only and may vary from time to time, and may not reflect the amount you are actually charged for your order.
1.8. You will pay all sums due to us under these terms by the means specified without any set-off, deduction or counterclaim. Femistent retains ownership of all Goods purchased until such time as any disputes are completely resolved and any and all monies due to Femistent have been paid in full.
1.9. Goods are entirely at your risk from the moment they are picked up by the Carrier from our storage and / or dispatch facility.
1.10. All descriptions, weights and sizes of Goods are nominal and you may not rely on their accuracy.
1.11. If we do not have the Goods you order in stock, we may offer you similar alternatives before we dispatch your order. If this happens you may, accept the alternatives we offer; cancel your order; leave the order valid, but tell us to omit the out-of-stock item.
1.12. If you have concerns regarding the information which we collect from you in order to complete your order, please refer to the full Femistent Privacy Policy. In summary, however, Femistent regards information which you provide to us as private and confidential. We will not divulge such information to any other third parties, except for example those involved in delivery of Femistent Goods or services you have ordered from us. We will only divulge your contact details to other unconnected third parties if legally obliged to do so by a pertinent authority.
 TOP
1. Delivery | 2. Returns | 3. Taxes, duties and import restrictions | 4. Disclaimers
2. Returns
2.1. Because you are buying the Goods by internet mail order, you may have a right of cancellation under local law. If you do (and only if you do), these are the terms which apply:
· You must tell us you wish to cancel your order providing us with the order number and order date, within 7 days of the Goods being delivered to you;
· In any event, you may not cancel orders for handmade, special requirement, specially commissioned or personalised goods, or where the sealed hygienic wrapping on any of the Goods has been broken;
· Any standard Goods which on receipt display serious manufacturing defects may be returned to us and, at our sole discretion, will either be corrected or a replacement issued;
2.2. For hygiene reasons, unless a serious manufacturing defect is evident, Femistent products such as dilators, handles or grips may not be returned once the sealed polythene bag in which they were dispatched has been opened.
2.3. Before returning any Goods it is necessary for you to obtain an RGN (Return of Goods Number) from Us. Goods returned without their packaging clearly displaying such a reference number may be rejected by Us at our sole discretion;
2.4. The fact that you may have been issued with an RGN does not necessarily indicate that you will receive any refund for the Goods being returned;
2.5. The Goods must be returned to us within 14 days of you telling us of your wish to cancel with the Goods and all packaging and hygienic wrapping in their original condition; securely and safely wrapped; including our delivery slip and RGN;
2.6. There is a restocking charge of 30% of the amount paid for the Goods returned and original delivery charges are not refundable. This charge covers the cost of administration and other work associated with, for example, checking that the sealed hygienic wrapping has not been broken, applying new packing, etc.;
2.7. After we have received the Goods, we will inspect them, and, for all standard goods where the sealed hygienic wrapping is unbroken and which also are in every other respect in an immediately resalable condition, we will credit your credit or debit card with the full purchase price, less the restocking costs of the Goods returned and original delivery charges. This transaction should be completed within 30 days from the date we received the Goods.
2.8. Goods returned are returned entirely at your risk;
2.9. If you do not return the Goods to us, you are still liable to Femistent for the cost;
2.10. We are under no obligation to collect or recover Goods from you, but if we do, our costs will be payable by you.
2.11. You are responsible for purchasing Goods which you are lawfully able to import and for the payment of any and all import duties and taxes of any kind levied in the country to which the products are being delivered or may subsequently be transferred to and/or used in.
TOP 1. Delivery | 2. Returns | 3. Taxes, duties and import restrictions | 4. Disclaimers
3. Taxes, duties and import restrictions
3.1. Femistent products are shipped throughout the World. We have no knowledge of and no responsibility for the laws, regulations, taxes or other duties within the country to which your purchases are going to be delivered, or where you might subsequently transfer the products to, whether for use or not. For the avoidance of doubt, you are responsible for the payment of any and all import duties and taxes of any kind levied in the country to which the products are being delivered or may subsequently be transferred to and/or used in.
3.2. Femistent products may or may not be classified as medical or therapeutic devices within the country to which they are being delivered and/or used and as such may or may not be licensed within that country, or countries. It is entirely your responsibility to ensure that the Femistent products being purchased are acceptable for import within and comply fully with the laws of the country to which they will be delivered or may subsequently be moved to. In the event they are not delivered or seized, for whatever reason, but for example as a result of having been seized by Customs and Excise or other pertinent official body, Femistent will be under no obligation whatsoever to provide any refund for the purchases made.
TOP 1. Delivery | 2. Returns | 3. Taxes, duties and import restrictions | 4. Disclaimers
4. Disclaimers
4.1. Femistent is not a medical organisation so we cannot tell you how or whether you should be using vaginal dilators. Any information or advice provided by Femistent should never be used as a substitute for a full and proper consultation with a suitably qualified specialist or QMP. Furthermore Femistent makes no therapeutic or other claims concerning its products, their suitability for any particular purpose and /or their efficacy.
4.2. For the avoidance of doubt, Femistent excludes all liability arising out of or in connection with the misuse, neglect or default or arising out of any use which is not in accordance with the instructions received from your recognised relevant therapist or licensed qualified medical practitioner and / or the advice supplied with the Goods, subject always to your statutory rights. |
